If we do not hear back from you after 24 hours, we will reimburse you for the out of stock item with our deepest apologies. We will let you know what is missing and offer substitute items. We will use our email address so please allow for order communication. If an item you ordered is no longer available, we will communicate via email or phone (if phone number provided). If an item is out of stock, send us an email to we'll start a conversation to see if we can order or make it for you.įrom time to time our online and physical inventory do not match. Just send us a note to 3 business days so we can quickly correct any errors. If an item is missing or sent incorrectly, we will straighten this out. A photo of the damaged box and item(s) is very helpful in this process. If USPS damages your item, please contact us at 3 business days so we can work with you and the post office in resolving this. We ship directly to the address you provide in your order. Please make sure your shipping address is correct. We appreciate your understanding in this matter as we have zero control over mail delivery or additional information beyond tracking information provided by USPS or DHL. We will work with you closely to monitor any shipping issues. We are not responsible for shipping delays once the package enters the mail service. You will need to work with your post office and mail carrier to resolve this. If your package is marked delivered by the postal service, we will not be held liable for missing packages. While we are not able to control this event, we do understand how frustrating and disappointing this can be. If a package is lost or damaged in shipping, please contact us. After 30 days, the pattern will no longer be available.Īll shipments are through the US Postal Service or DHL and are tracked.
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You must download your digital pattern within this 30 day window. This link is good for 30 days from day of purchase. Once order is completed, you will receive an email with a link to download your digital pattern. All returns require this return authorization number. The return shipment is paid by the customer and must be postmarked within 30 days of order date. Return items are required to be in the same cut and condition as sold. You must contact us at receive a return authorization number. All other items may be returned within 30 days of the purchase date. Please send us an email immediately to discuss changes to your order.Īll cut fabric-by-the-yard and pattern & booklet sales are final. We can easily adjust your order as long as your order has not been cut & shipped. Once the item is cut and in the mail, we are not able to cancel the order. Just send us an email to begin the cancellation process. Any questions regarding a declined payments should be directed to your credit card company or with PayPal.Īll orders can be cancelled, however, you must contact us immediately.
If you continue to have your payment declined, another form of payment will be needed. Details on this encrypted certification can be found at: Ĭheck to make sure you have entered the correct credit card information. All payment transactions are processed separate from Little Fabric Shop. Little Fabric Shop does not see or capture any credit card information. The following credit cards can be used through Shopify Payments: VISA, MasterCard, Amex, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay.
Payments from our shopping site are processed by either Shopify Payments or PayPal. We accept all major credit cards and PayPal. These arrival times are estimates from our fabric distributor and not guaranteed delivery dates. If you have any questions regarding the status of your order, please let us know. If currently available fabric is needed sooner, it must be ordered separately. If ordering additional fabrics that are available now, all fabrics will be held until this fabric collection arrives. Pre-ordered fabric will be shipped as soon as it arrives. This is a great way to receive popular fabric collections as soon as they are available. Shipping rates are based on USPS & DHL pricing.
We also ship internationally to Canada, Mexico, European Union, British Virgin Islands, Japan, South Korea, US Virgin Islands, Puerto Rico, and US Minor Outlying Island. We currently ship to domestically to all 50 United States. orders and the United States Post Office or DHL for orders outside the U.S. We use the United States Post Office for U.S. If you need your order sooner, just drop us an email at and we will do whatever we can to get the order to the post office ASAP. We strive to cut, wrap & have your package out the door within two business days. Here are some details on what to expect during the ordering process. We want your item(s) to arrive safely so that you can enjoy it immediately. We work to package your order up both beautifully and securely.
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